In order to provide users with the best available customer service, please review the following frequently asked questions in order to address your concern before contacting our customer service team.
What is SideTick TV?
SideTick TV is an Internet site dedicated to streaming great movies and TV shows and exposing them to new audiences. SideTick TV is a source for audiences to discover and re-watch content from the best filmmakers of the past, today and the future.
How can I join SideTick TV?
SideTick TV has two platforms: a free, advertising-included platform and a subscription based platform. Click the “Sign Up” Tab on the top right corner of the home screen. Enter all of the required information into the fields and you’ll receive a confirmation email.
What are the system requirements for SideTick TV?
Content on SideTick TV can be viewed with the following:
Internet Explorer 7.0 and above, Firefox, Safari and Chrome
Microsoft Windows XP SP2, Windows Vista, Windows 7 and Macintosh OS X
Android and Macintosh mobile devices
How do I cancel?
Call our Customer Service Number (877) 731-8207, email us at email@example.com or login and click on 'My Account' at the top right and then click on 'Subscription' and then click on 'Your current subscription status:' An email confirming your cancellation will be sent out after you cancel. Please remember to check your spam folder for the email. The customer service hours are 10am - 6pm, Monday - Friday, Eastern Time.
How can I access my account?
You must be a member of SideTick TV by signing up (above). If you are a member, access your account by clicking the “Login” tab on the top right corner of the home screen.
I never received my confirmation email.
When you register with SideTick TV, a confirmation email is sent immediately to the inbox of the email address you provided. If it has not arrived, please:
a) Check your spam filter as it may have been mistakenly tagged as spam
b) Check the spelling of your email address during registration. If your email was misspelled, please try registering again.
How can I pair my Roku device to SideTick TV?
Here are the steps to pair your Roku box to an Actively subscribed SideTick TV Account:
- Go to the SideTick TV Roku channel and click on "Link my account now". The next page will give you a code that you will put into the SideTick.TV site
- Log into your account at SideTick.TV
- Then click here - SideTick.TV/pair/roku - and enter the code from step one
Is the system logging you out when trying to watch a movie or show?
Clear the cache in your browser, log back on and the movie should play correctly for you.
Below is a list of steps or references you can perform for the type of browser you may be using
Internet Explorer : To clear Cache
- Open IE, Press F12, then Ctrl + R
- A pop-up "Are you sure you want to clear browser cache" pops up
- Select Yes
Internet Explorer : To clear Cookies
- Open IE, Go to Tools -> Internet options
- Under Browsing History, Click Delete
- In the next pop-up window, Ensure Cookies check box is checked and click on Delete
- Go to Safari > Preferences > Advanced and select Show Develop menu in menu bar
- Go to Develop > Empty caches
For all other questions please email support at: firstname.lastname@example.org
or call (877) 731-8207.